After the seventh phone call, Missy was about to give up. It was evident that
Mrs. C was suffering from memory loss and the phone calls kept coming.
Missy LeQuire, head of personal lines and a twenty-year employee, had
called that morning in January to let our customer know that her homeowner
policy would cancel the next day. She knew that Mrs. C was a long time
customer, but not until she looked back in file that day did she realize that
she was 99 years old and had been a customer for over 30 years.
We had no contact information about other relations. Missy knew
that if the policy cancelled it would difficult for a ninety nine year old
to obtain a homeowners policy. Missy made the decision
to pay the $250.00 on line and worry about the payment later.
After much discussion with our insured Missy went out to the
insured’s home and collected the premium. Since January she
has returned to collect two additional premiums.
Forward four months to April and the massive hail storm that
hit Knoxville. Mrs. C called and said that someone had told her
she might have hail damage. The claim was turned in to Hartford
Insurance Company. With the thousands of claims that the companies were
handling we were concerned that this claim would be put aside after their
contact with the insured.
Several days later Hartford claim adjustor Pat Farster called the office and
said that she had been in touch with Mrs. C. She felt that under the
circumstances that it would be best that Hartford handle this claim
differently. So Hartford has hired a contractor and will replace the roof
without the insured having to be bothered with the contracting process.
Thank you Pat for evaluating the situation and making the professional
call.
This is who we are: An Independent Insurance Agency locally own
and operated by local professionals for 65 years who have a stake and love
of our community and people. It is not always about the Money.
GREAT JOB MIS AND PAT